Service Manager

Job Description

• Co-develop and adapt Aftersales customer service guidelines, policies, procedures and standards.
• Responsible for aftersales customer satisfaction and complaint management.
• Oversee operations at customer's area, hire, train and groom staff to meet the service quality and brand image.
• Promote and encourage customer loyalty and customer retention.
• Handle customer's complaints cases in an efficient and orderly manner.
• Communicate with principals on aftersales customer service matters.
• Responsible for the service quality, development and its harmony within the designated teams.
• Develop and implement customer service improvement measures.
• Responsible for (CEM) customer experience management's rating.
• Responsible for workshop test rating.
• Perform other duties as and when assigned

Job Requirements:

• Minimum Diploma or equivalent.
• At least 3-...