Service Manager

Overview

We are looking for a hands-on Service Manager to lead and grow our service department. This role is focused on process, team development, and consistent execution in a small-town environment with high standards.

Key Responsibilities

• Lead daily service operations (advisors, technicians, and support staff)
• Drive performance through clear processes and accountability
• Build and develop a strong, positive team culture
• Ensure accurate use of PBS Systems DMS (critical to success)
• Work closely with Parts to improve workflow and fill rate
• Monitor and improve key performance metrics (efficiency, labour hours, effective labour rate)
• Apply Kaizen principles to improve operations
• Maintain high customer satisfaction and handle escalations

Qualifications

• Experience in a dealers...