Service Manager/Warehouse Manager

Introduction

Our client, a leader in the service industry, is looking for a Senior Service Manager in NDABENI to oversee the seamless delivery of branch-based services. This role will be critical in ensuring that all services are provided on time, with quality and efficiency, and that client expectations are not only met but exceeded.

Duties & Responsibilities

Day-to-Day Service Operations Oversight

• Oversee the execution of daily service operations across teams, ensuring all planned work is resourced, prioritised, and delivered on time.
• Ensure good monitoring of services, job tickets, and outstanding tasks to ensure that nothing is delayed or left unaddressed.
• Ensure that Service Coordinators and service teams have clear direction, and intervene where tasks are stalled or client issues arise.
• Prioritise urgent or high-impact jobs and ensure immediate resource allocation.
• Liaise with Service Coordinato...