Service Now

Tools & Technologies

• ServiceNow SAM Module
• ServiceNow Discovery, SML, NDS
• SCCM, Intune
• SaaS license management integrations

About the Team & Impact

You’ll work with Administration Services and IT stakeholders to deliver a fully operational SAM solution integrated with existing ServiceNow components. Your work will improve visibility, reduce audit risk, and optimize software costs.

Responsibilities

• Configure and deploy ServiceNow SAM module, including integrations
• Define workflows and reporting requirements with stakeholders
• Establish processes for software discovery, normalization, and lifecycle management
• Integrate SAM with CMDB and procurement systems
• Implement KPIs, dashboards, and compliance tracking
• Deliver training and knowledge transfer for internal teams
• Document SAM processe...