Service Ontario - Bilingual Customer Support Specialist (EN/FR)

Job Description

Staples Canada is a dynamic, inclusive workplace that inspires people to work smarter, learn more, and grow every day. We partner with ServiceOntario to offer essential government services directly in our stores, enhancing the customer experience.

As a Customer Support Specialist, you will be the primary services specialist, providing accurate, professional, and friendly support to customers both in person and online. You will process transactions, answer questions, and resolve concerns while maintaining high customer satisfaction.

Responsibilities

• Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written.
• Provide information and clarification to all requests including types of services, fees, and eligibility for services.
• Interpret guidelines, directives, and procedures related to products, programs and services....