Service Ontario - Customer Support Specialist

Who we are

As the Working and Learning Company, we at Staples Canada are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

Job Description

In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. You will solve problems, answer questions, and ensure all needs of the customer are met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, You Will

• Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written.
• Provide information and cl...