Service Operations Analyst - SAP BRIM (NBS)

Position Overview
Service Analyst provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems. In this role, you manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency. In addition, you also investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues.
Role & Responsibilities

• Provide applications troubleshooting and on-site support
• Simulate user problems to resolve operating difficulties
• Coordinate activities to identify, diagnose and rectify problems
• Develop mitigating and/or preventive solutions
• Assist in investigation of complex user reported issues
• Support in th...