Service Operations Analyst

Position Overview
Service Analyst provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems. In this role, you manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency. In addition, you also investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues.
Role & Responsibilities
Provide applications troubleshooting and on-site support
Simulate user problems to resolve operating difficulties
Coordinate activities to identify, diagnose and rectify problems
Develop mitigating and/or preventive solutions
Assist in investigation of complex user reported issues
Support in the testing, installation and deployment of applications and patches
Perform regular maintenance checks on ...