Service & Operations Executive - Kajang

Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.
Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
Responsible for handling and supporting first line resolution of enquires and complaints.
Responsible as relief in absent of Service & Operations Manager (SOM)
Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.
Comply with the Bank's and Regulatory standard operating procedures/policies/guidelines.
Ensure branch deliver excellent customer experience.
Increased Customer Base & Deposit Growth
Referrals & Cross-selling
Increase productivity, efficiency and accuracy of branch operations.
Compliance to Opera...