Service Operations Manager at DAEL Thermal

Lead operational success as the Service Operations Manager at DAEL Thermal in Toronto, CA. Drive performance across teams and improve service quality while ensuring operational rigor and customer satisfaction.
In this critical leadership role, you will oversee the entire service operation, managing both field teams and service back office functions. Expect to build and inspire high-performing teams while focusing on safety, quality, and efficiency. Your hands-on approach will leverage data to enhance operational metrics, striving for continuous improvement and predictable outcomes.
Key Responsibilities:
• Oversee end-to-end service operations for consistent results
• Develop and coach teams for high performance and retention
• Maintain standards for safety and customer experience
• Optimize scheduling and resource planning for responsiveness
• Utilize data to identify trends and improve service predictability
Requirements:
• High school diploma; technical deg...