Service Operations Manager

Overview

The Service Operations Manager is responsible for ensuring the safe, compliant, and efficient delivery of high-quality service outcomes across Ipsum High Voltage (HV) Private Power Networks portfolio. This role leads field service teams, manages operational performance, and ensures customers receive reliable, technically excellent HV services that meet or exceed contractual, regulatory, and safety expectations. It is also pivotal in maintaining operational resilience, driving continuous improvement, and supporting the growth and reputation of Ipsum as a leading provider of HV network services.

Responsibilities

• Operational Leadership: Lead and coordinate day-to-day operations of HV service teams, including SAPs, engineers, and field technicians.
• Ensure adherence to HV network safety rules, switching protocols, and all relevant statutory and industry standards.
• Plan and allocate resources efficiently to meet service commit...