Service Operations Manager

JOB RESPONSIBILITIES:

• Oversee operations of the program; oversight of technical/engineering resources
• Develops relationships with clients and organizations to assess their technology,
  support, and security needs.
• Pro-actively identifies/offers innovative solutions that meet clients' needs while
  remaining cost effective
• Delivers infrastructure services according to agreed SLA
• Develop and communicate SLA's metrics and produce appropriate metrics reporting
• Upholds a sense of customer service and measures client satisfaction

JOB QUALIFICATIONS:

• Bachelor's Degree in Computer Science or a Related Field
• Demonstrated leadership ability in a previous role or experience in managing a team of
  Service Desk Specialist, IT Helpdesk or IT Support Specialist
• ITIL Certified/background & experience in Cloud infrastructure would be of
  great advantage
• Experience or background in...