Service Operations Manager

Description
Service Operations Manager

Location: Wausau, WI (On-site)


About the Role

Our team is seeking a Service Operations Manager to lead day-to-day branch operations within a residential service environment. This role is responsible for driving performance, supporting field teams, and ensuring a high level of customer satisfaction.

This is a hands-on leadership position ideal for someone who thrives in a fast-paced setting and enjoys balancing operations, team development, and service excellence.


Key Responsibilities

+ Oversee daily service operations to ensure efficiency and strong performance

+ Coordinate and dispatch technicians to scheduled service calls

+ Communicate updates on job status, scheduling changes, and customer needs

+ Provide excellent customer service through clear, timely communication

+ Assist with incoming calls and service inquiries

+ Receive, or...