Service-Operations Team Leader – 1056

A leading global Online gaming company is looking for a Service-Operations Team Leader!The Service-Ops team leader will be responsible for the end-to-end handling of all reported production incidents, building and maintaining a team of technical experts in the company’s product.Prioritizing daily tasks in order to maintain excellent service to the company’s customers in compliance with SLA requirements.Responsibilities• End to end ownership on all production incidents – last tier in the cycle• Maintain open and frequent communication with the customers• Manage critical incidents during on and off hours• Recruit and train Service-Ops engineers• Prioritize daily incidents and tasks• Investigate, find root cause, escalate and track bugs to R&D• Keep up to date with company’s tech development and be a technical focal point for various departments in the company• Meet agreed SLA levels pe...