Service Provider Networking Engineer

We are looking for a Service Provider Networking Engineer (Level 2) to join a global leader in cloud platforms, systems, and software. Our client provides the essential infrastructure that allows communication service providers to build the smart homes and businesses of the future through DevOps models and Big Data analytics.
If you are passionate about networking, troubleshooting, and delivering world-class customer experiences, this is the place for you.
Responsibilities:
• Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
• Troubleshoot Product
• Codes and Configuration issues.
• Ensure On-Time escalation to L3 and Engineering(R&D) teams
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM
• Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
• Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.