Service Provider Networking Engineer (L2) – German/English

Job Title: Service Provider Networking Engineer (L2) – German/English

Location: Colombia

Education: Bachelor’s degree in Networking, Telecommunications, IT, or equivalent experience

Experience: Minimum 1+ year of experience in networking support (TAC / L2). German and English knowledge.

No of Openings: 1

Summary

The Service Provider Networking Engineer (L2) is responsible for providing advanced technical support to customers by diagnosing, troubleshooting, and resolving complex networking and product-related issues. This role supports service provider environments and works closely with L3 and Engineering teams to ensure timely escalation and resolution. The ideal candidate has strong networking fundamentals, customer-facing experience, and a proactive mindset focused on continuous technical growth and customer satisfaction.

Roles and Responsibilities

• Troubleshoot and diagnose...