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Posted:
February 25, 2026
Location:
Singapore, Singapore, Singapore
Job Description
Job Title
Service Quality Executive - Expression of InterestJob Description Summary
This role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary.Job Description
About the Role:
- Provide comprehensive training to Customer service representatives
- Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre.
- Provide structured and timely recommendations; verbal and/or written feedback to Project Manager, contact centre leadership and operations.
- Develop and conduct targeted group coaching sessions for customer service representatives that address service quality deficiencies and/or improvement opportunities.
- Collaborate with contact centre leadership and operations to identify an...
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Submit your application for the Service Quality Executive position at Cushman & Wakefield.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Singapore, Singapore
Posted:
February 25, 2026
Deadline:
April 06, 2026