Service Quality Manager (Hiring Immediately)

Job Title

Quality Management System

Duties & Responsibilities

Quality Management System

• Create, update, and implement local and operations procedures to meet the NOV QMS.
• Maintain industry and NOV QMS knowledge by reviewing new publications and updates.
• Proactively participate in maintaining the QMS system and drive improvement opportunities.

Incident Management

• Report, investigate, and follow up on Non-Conformance Reports (NCRs) across all aspects, including field incidents (JIRA/ITRAX), NCRs related to delivery/suppliers (JDE), and Corrective and Preventive Actions (JDE) resulting from audits, supplier issues, customer concerns, and service delivery.
• Support and create root cause analysis of incidents that require corrective action.
• Ensure that service quality alerts detailing identified issues, associated risks, and recommended corrective actions are created.
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