Service Reliability Engineer

Service Reliability Manager – Digital Video Platform
Singapore | Permanent | Onsite
A leading global sports and digital media organisation is seeking an experienced Service Reliability Manager to oversee the operational reliability of a large-scale OTT and digital video platform.
This is a hands-on leadership role responsible for ensuring platform stability, maximising uptime, and coordinating cross-vendor delivery across ingest, encoding/transcoding, DRM, CDN and OTT distribution.
Key Responsibilities
Own end-to-end operational reliability of the digital video platform
Lead high-severity incident response and act as technical command during outages
Manage cross-vendor dependencies, releases and service performance
Drive improvements in monitoring, telemetry, alerting and automation
Maintain risk and issue logs, ensuring proactive mitigation
Partner with architecture, product and commercial teams to align priorities
Requirements
Experience in service...