Service Reliability Engineer

Role Purpose
The Service Reliability Engineer is responsible for the stability, availability, and support of production systems across multiple business units.
This role owns application support, incident management, vendor coordination, and service reliability, ensuring critical platforms remain operational during market hours and beyond.
The role is hands-on, business-facing, and focused on preventing incidents, managing live issues effectively, and improving operational resilience.
Key Responsibilities
Service Reliability & Application Support
Own day-to-day production support for business-critical applications.
Ensure systems are stable, available, and performant, especially during market hours.
Act as the primary point of contact for production issues impacting the business.
Coordinate support coverage, including extended hours where required.
Incident & Problem Management
Lead major incidents end to end, including coordination, communication, and ...