Service Retention Executive

Lloyd North Tyneside- is looking for aService Retention Executive.

Your role

Lloyd Motor Group has a new and exciting opportunity for a Service Retention Executive to join our team based at our Lloyd BMW/MINI retailer, North Tyneside. Due to the nature of this role, we are looking for candidates with experience.

Salary: £27,000 with OTE of £30,960

Hours: 08:30 - 17:30

Role responsibilities

• To utilise iLloyd and Dealer Management / manufacturer systems to contact customers due for service, MOT or vehicle updates checking EVHC system for any outstanding deferred work for follow up / clear down
• Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
• To promote Service Plans and Products to applicable customers and new service customers as a retention tool
• Supports the Service Manager and team to meet objectives
• Work with y...