Service sales specialist

Midrand, ZA, 1685

Job Title: Service Sales Specialist

Organization: Innomotics (PTY) Ltd.

Location: South Africa

We are looking for a Service Sales Specialist join our team at Innomotics. Your Future Role

The Service Sales Specialist oversees the daily operations of the Customer service desk, ensuring effective support for customers and efficient internal processing of service activities. This role involves managing the service desk, ensuring performance targets are met, and implementing best practices to enhance service delivery.

Key Responsibilities Include Customer Requests: Point of contact for all customer queries ensuring they are logged and resolved. Ticketing Process: manage the ticketing process ensuring all interna and external requests are logged and resolved. Customer Service: Ensure timely and accurate customer service, handling escalated issues and complaints promptly. Policy Implementation: Implement service desk poli...