Service Specialist

Service Specialist

Job Description

**What you will be doing**

As a key part of the Service& Solution Team, you'll create impact by Strengthening Grundfos's service partner network across APAC to deliver reliable, high-quality after-sales service that keeps critical water and pump solutions running for our customers.

Your main responsibilities include:

+ Coordinate and manage ASP service delivery activities across APAC countries, ensuring timely and quality service execution
+ Build and maintain strong relationships with Authorized Service Partners, acting as the key liaison between Grundfos and regional partners
+ Monitor service partner performance through KPIs and drive continuous improvement initiatives
+ Collaborate with internal stakeholders across sales, operations, and technical teams to resolve service escalations
+ Support onboarding of new service partners and ensure alignment with Grundfos standards and processes
+ ...