Service Specialist

Service Specialist is responsible for delivering high-quality customer service to guests in a fast-paced call center environment.
Responsibilities:
Handle inbound service calls from guests and prospective passengers
Identify caller needs and resolve issues to achieve the highest level of customer satisfaction
Make outbound calls and provide additional information as needed
Provide technical assistance to callers as needed; assistance to callers with requests. Requests may include itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
Maintain individual service quality goals, and adhere to the Call Center metrics for improved customer satisfaction results; maintain customer records in CRM tool
Ensure accurate and timely service and respond quickly and proactively to customer requests
Requirements
Bachelor's degree in Business Administration, Management, Hospitality, Communications, or a related...