Service Support Analyst

Description
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.


Responsibilities:

Task Execution and End-User Support

+ Respond to incidents and service requests via phone, email, chat, and self-service portals

+ Log, categorize, prioritize, and resolve tickets within the ITSM platform

+ Troubleshoot desktop, application, and connectivity issues

+ Communicate clearly with users and provide status updates

Endpoint & Desktop Support

+ Support Windows laptops, desktops, and AVD

+ Assist with device p...