Service Support

The Service Support LPS (Laboratory Product Services) provides essential administrative and operational support to the field service team, ensuring efficient service delivery and customer satisfaction for Sartorius laboratory products.


* Handle and process large volume of quotations within the timeline.

* Received and review customer purchase orders, ensure the details is clean and accurate before process.

* Process service requests and schedule field service engineer visits, optimizing routes and resource allocation.

* Coordinate with Logistics / Warehouse on the delivery arrangements to ensure on time shipping.

* Perform order follow-ups, generate invoices and coordinate with Finance teams on the outstanding payments.* Manage spare parts inventory, including ordering, receiving, stocking, and dispatching parts for service interventions.* Generate and track service reports, work orders, and other relevant documentation, ensuring accur...