Service Support Engineer

GEA

Full-time Shah Alam, Selangor Computer Occupations

Posted:

March 03, 2026

Location:

Shah Alam, Selangor, Malaysia

Job Description

Responsibilities / Tasks
Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs. Act as sales lead for field service quotation when required
Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected
Raise 2nd-level technical support tickets when required.
Prepare Method Statements and Risk Assessments for field service and site installation jobs.
Track and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements and company budget.
Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.
Consolidate service reports and timesheets for invoice submission.
Process warranty claims for field service orders.
Manage field service costings and budgets upon order receipt ...
                

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Job Overview

Job Type: Full-time

Location: Shah Alam, Malaysia

Posted: March 03, 2026

Deadline: April 12, 2026