Service Sustainability Manager

Job Summary
The Service Sustainability Manager plays a critical role in ensuring the reliable performance of bbp's energy management solutions and delivering high standards of customer satisfaction. This role oversees service operations, ensures compliance with engineering best practices, drives maintenance excellence, and supports commercial growth through close collaboration with internal teams and clients.
Key Responsibilities
1. Operational Excellence & Technical Oversight

• Manage and monitor the performance of bbp and client systems to ensure ongoing energy savings and contract compliance.
• Provide expert technical support for escalated customer issues and coordinate resolution efforts across internal and external teams.
• Approve critical repair and maintenance works, ensuring alignment with engineering standards.
• Conduct site visits to troubleshoot persistent or high-impact issues and lead the development of resolution p...