service team administrator

Company Description

Vision Elevators is a local elevator company with offices based in Durban, Cape Town and Johannesburg. 

Job Description

About the Role
We are seeking a detail-oriented and highly organised Service Administrator to join our Cape Town branch. The successful candidate will be responsible for coordinating service activities, managing client communication, and providing essential administrative support for the technical team. This role is vital in maintaining client satisfaction and ensuring service excellence.

Key Responsibilities

• Coordinate and administer all service-related activities within the branch.
   

• Promptly log and dispatch calls to technicians.
   

• Ensure all previous day's dispatched calls are closed off.
   

• Schedule services, callouts, and repairs with technicians.
   

• Liaise with clients, ensuring their needs are met and escala...