Service Team Leader: Inbound

Main purpose of the job
To support the business in driving the design, build and execution of the customer segment strategy and value propositions to achieve the business objective of targeted market share, profitability growth and a best-in-class client experience.

Client Engagement:

• Execute on the vision and overall customer segment strategy


• Provides strategic input into the customer segment strategy


• Provides insight in terms of optimising performance and profitability


• Develop mechanisms to obtain and provide feedback on customer insight


• Understanding customer needs through analysis of diverse information sources, including, and not limited to market research, internal customer information and industry related standards


• Ensure pre-emptive customer solutions.


• Reduce customer cancellations and provide insight into why clients are cancelling and input in to ...