Service Team Program Lead - Enhance & Operate

Overview

Slalom’s Enhance & Operate (E&O) team is looking for a Principal-level hands-on Service Team Program Lead to work as the service delivery team lead for Slalom’s Service E&O team. Working independently, the individual is capable of leading by role or influence, managing through issues impacting SLAs (planned and emergency), as well as fulfilling or supporting many different roles, including guiding and directing delivery team members in workstreams (SRE, Daily Incident Reviews, Incident triage & resolution), communicating real-time status to client IT and business stakeholders, and jumping in when there is a high priority issue to take stock of the situation, assemble a team to triage, resolve, and keep service operations running.

You’ll work with a highly collaborative, cross-regional delivery model (“all-shore”) and partner closely with both technical and non-technical stakeholders.

Work schedule: This role may require shift coverage betwe...