Service & Telemetry Manager (On Duty Manager / Service Manager)

Responsibilities

• Knowledge in cloud computing, mobile wallet technology and industry best practices.
• Learn and understand the relationships of applications, systems, infrastructure, and other technologies. This includes bottleneck identification and fail-over design.
• Responsible for the design and landing of various types of business operations and maintenance solutions, including but not limited to: online issue/incident management, full-dimensional full link monitoring and management, online production change management, failure disaster management, major event management and stability culture construction.
• Interacts with various teams of the SDLC (Software Development Life Cycle) phases in determining and fixing root cause of the issue in a timely manner.

Qualifications

• Works in shifting schedule that changes every month
• From time to time willing to be sent to China for 1 to ...