Service Transition and Continuous Improvement Specialist

Primary Purpose of Position:

The Service Transition and Continuous Improvement Specialist is responsible for supporting the Service Transition Manager in the planning, coordination, and execution of end-to-end service transition activities across the organization. This role ensures the smooth and structured transition of new or modified services into operational support while driving continuous improvement initiatives.
The Role will also be instrumental in performing hands-on activities to implement process improvements and promote new ways of working by applying organization-aligned best practices. Collaboration with key stakeholders, including Tower Heads, Managers, and cross-functional teams, is essential to ensure service 
readiness, operational alignment, and the successful adoption of enhanced processes.

Key Responsibilities:

• Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transitio...