Service Writer - Timmins, Ontario

Do you have customer service experience in the automotive or powersports equipment sector? Are you technically inclined and passionate about Outdoor and Powersports Equipment? Mikeys General Sales & Repair is looking for a technical minded and customer-oriented Service Writer to join their team in Timmins! The Service Writer is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs. The main responsibilities and tasks of this role include: Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer. Responding to customer inquiries in a timely manner, over the phone and in person.

Write descriptions of the problems or services needed to determine the type of service or repairs required. Understanding customer needs and provides them with a complete solution. Manages customer concerns and problems promptly.<...