ServiceDesk Specialist

Position target

An IT SUPPORTER’s main responsibility is to support customers via phone, email and IM Chat. This includes processing User Admin related requests and doing first line troubleshooting and analysis for technical concerns raised via the support channels mentioned including those raised via the Self-service Portal (SSP).

Responsibilities

• Acts as the first point of contact for IT clients in the organization in all matters related to the IT area, building trust and a professional image of IT services provided by the IT organizational unit.
• Communicates with Service Desk Customers via formal and dedicated communication channels: email, chat and phone.
• Acts in relation to problems reported by Service Desk Clients, including collecting, analysing, and recording information about a reported problem in the ITSM application, and attempts to solve the problem using provided authorization in IT systems and information stored ...