Servicenow BA

Role: Servicenow BA
Location: Manila,Metro Manila,Philippines
Job Type: Contract
What you'll do:
Categorize and prioritize tickets (INC, RITM, PRB, P1/P2).
Sizing Enhancement requests into Minor, Medium, or Major AERs ( Application Enhancement Requests )
Requirement Gathering,
Initiate discovery meetings,
convert requirements into use cases and acceptance criteria
push back requirements which are not feasible in platform
Monitor SLA/OLA, CSAT, and aging tickets.
Handle escalations and ensure timely resolution.
Translate business needs into technical requirements.
What we need:
Strong ITIL, Service Management and ServiceNow knowledge.
Certified in ServiceNow C.S.A / C.A.D.
Knowledge ServiceNow Service Catalog
Fluent in ServiceNow Dashboard creations / Platform Analytics
Global Stakeholder Collaboration skills, ( Client collaboration skills, VIP stakeholder management )
Stakeholder communications
Experience in BAU support & e...