ServiceNow Business Analyst

About the Role We're seeking a dynamic Business Analyst to join our Public Sector project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user‑centric solutions.
Key Responsibilities Strategic Planning & Analysis
Lead requirements gathering through human‑centric design methods and visual techniques
Conduct thorough analysis of current systems and processes to identify improvement opportunities
Develop strategic roadmaps for digital transformation initiatives
Apply Design Thinking methodologies to create innovative solutions for complex government challenges
Technical Leadership
Guide technology selection and implementation strategies aligned with client’s architectural principles
Evaluate and rec...