ServiceNow Business Process Consultant - ITSM AND HRSD

Opportunity EY is seeking a ServiceNow Business Process Consultant (BPC) with strong functional expertise to support IT Service Management (ITSM) and HR Service Delivery (HRSD) initiatives across client engagements. This role is ideal for a process-focused consultant who enjoys working closely with stakeholders to design, optimize, and implement ServiceNow solutions aligned to leading practices.

Responsibilities

Lead process discovery workshops and stakeholder interviews to understand current-state and future-state ITSM and HR processes.

Translate business requirements into ServiceNow functional designs, user stories, and acceptance criteria.

Support ServiceNow implementations across ITSM (Incident, Request, Problem, Change) and HRSD (HR Case Management, Knowledge, employee‑facing services).

Advise clients on ServiceNow best practices, promoting out‑of-the-box capabilities while minimizing customization.

Partner with technical teams...