ServiceNow CMDB and Discovery Supervisor

**Job Summary**

The ServiceNow Supervisor (M1) leads the **CMDB & Discovery** team (P3 and P2 engineers/administrators) and is accountable for day‑to‑day run operations, data quality, service mapping accuracy, and continuous improvement across the ServiceNow ITOM data foundation. This role combines people leadership with hands‑on governance driving **CMDB/CSDM alignment** , **Discovery/MID Server reliability** , **Service Mapping coverage** , **Service Graph Connector** health, and **audit‑ready metrics** that support ITSM/Change, SRE/operations, and portfolio decisions.

**Responsibilities**

**1) People Leadership & Delivery Management**

+ **Lead, coach, and develop** a team of P3/P2 CMDB, Discovery, and Service Mapping practitioners; manage capacity, prioritization, and performance, and foster a culture of code review, documentation, and knowledge sharing.
+ Run daily ops: assign and track **incident/defect/task** intake, oversee maj...