ServiceNow CMDB and Discovery Supervisor

Job Summary

The ServiceNow Supervisor (M1) leads the CMDB & Discovery team (P3 and P2 engineers/administrators) and is accountable for day‑to‑day run operations, data quality, service mapping accuracy, and continuous improvement across the ServiceNow ITOM data foundation. This role combines people leadership with hands‑on governance driving CMDB/CSDM alignment , Discovery/MID Server reliability , Service Mapping coverage , Service Graph Connector health, and audit‑ready metrics that support ITSM/Change, SRE/operations, and portfolio decisions.

Responsibilities

1) People Leadership & Delivery Management

• Lead, coach, and develop a team of P3/P2 CMDB, Discovery, and Service Mapping practitioners; manage capacity, prioritization, and performance, and foster a culture of code review, documentation, and knowledge sharing.
• Run daily ops: assign and track incident/defec...