ServiceNow CMDB

We are seeking a detail-oriented and experienced Configuration Management Specialist to develop, implement, and maintain configuration management strategies within our IT Service Management (ITSM) framework. This role is responsible for ensuring the accuracy, integrity, and reliability of configuration items (CIs) within the Configuration Management Database (CMDB), while continuously improving service quality and ITSM processes.
Key Responsibilities
Develop and implement configuration management strategies, policies, and procedures to ensure CMDB accuracy and integrity
Structure, administer, and maintain the CMDB, including data quality assurance, data entry, updates, and data cleansing
Identify IT assets, configuration items (CIs), and define their relationships within the CMDB
Collaborate with cross-functional teams to define and document configuration management requirements
Ensure compliance with ITIL-based IT service management processes
Train employees on IT...