ServiceNow CMDB Manager

Job Summary

The role involves maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance, defining the structure of the configuration management system, such as identifying Configuration Items (CIs), establishing naming standards, defining relationships, and supervising mapping and discovery activities. You will be critical in improving incident and problem management, streamlining change processes, optimising asset utilisation, mitigating risks, and aligning IT infrastructure with strategic business goals.

Key Responsibilities

1. Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes.

2. Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services, concepts, policies and procedures to deliver accurate reporting and metrics as ne...