ServiceNow CRM Practice Head

Job Title: ServiceNow CRM

Location: Remote

Job Type: Full time

Key Responsibilities

• Define and lead the offshore ServiceNow Customer Workflow (CSM/FSM) practice strategy and growth roadmap.
• Drive revenue enablement through presales support, RFP solutioning, estimations, and client presentations.
• Oversee end-to-end delivery of ServiceNow CSM, FSM, customer portals, and CRM integrations across global clients.
• Establish delivery governance, quality standards, risk management, and performance KPIs.
• Build, mentor, and scale a high-performing offshore ServiceNow CRM team (Architects, Leads, Developers).
• Develop reusable accelerators, best practices, and capability frameworks to enhance competitiveness.
• Act as senior escalation point for key client engagements and ensure delivery excellence.
• Collaborate with global sales, alliances, and ServiceNow partner ecosys...