ServiceNow CSM Business Analyst

Security Clearance Required: Reliability Status The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role involves working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas.

Description The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role involves working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas.

Must Have Skills Required

Minimum 5 years of applied experience on the ServiceNow platform, with a focus on CSM

Must possess a ServiceNow certification—either CSA/CAD or CIS‑CSM

Excellent communication skills in English are required

Responsibilities<...