ServiceNow CSM

DXC Technology

Full-time Pune, Maharashtra Other-General

Posted:

March 03, 2026

Location:

Pune, Maharashtra, India

Job Description

Job Description:  
Key Responsibilities  
Design, configure, and customize ServiceNow CSM modules  including:Case Management, Agent Workspace, Account & Contact Management, Entitlements, and Service Contracts. 
Develop custom CSM applications, components, and scoped apps  to meet business requirements. 
Create and maintain integrations with CRM, ERP, and other third-party systems  using REST/SOAP APIs, IntegrationHub, Web Services, and MID Server. 
Build and automate customer workflows  using Flow Designer, Business Rules, and Scripting. 
Develop and maintain UI pages, client scripts, UI actions, UI policies, and Script Includes . 
Enhance and customize Service Portal / Customer Portal  experiences for end users. 
Collaborate with business analysts, architects, and stakeholders to translate business needs into technical solutions. 
Implement performance opt...
                

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Job Overview

Job Type: Full-time

Location: Pune, India

Posted: March 03, 2026

Deadline: April 12, 2026