ServiceNow CSM Senior Technical Consultant

ServiceNow CSM Senior Technical Consultant (Now Assist / GenAI)

Location: Remote (EU-based candidates only)

Availability: 32 hours per week

Start Date: ASAP

Duration: 5 months

Role Overview

We are seeking an experienced ServiceNow CSM Senior Technical Consultant to support Customer Service Management (CSM) enhancements, with a strong focus on Now Assist and GenAI capabilities. The role will involve both enabling out-of-the-box functionality and delivering targeted custom solutions to support evolving business processes.

Key Responsibilities

• Configure and enable out-of-the-box Now Assist features within ServiceNow CSM
• Support the implementation of custom AI Skills where business requirements demand
• Design and build a custom CSM process (e.g. car buy-back / return use case)
• Provide hands-on technical consultancy across CSM configurations and continuous im...