ServiceNow CSM Solution Consultant – Bilingual (English/French)

We are seeking a highly skilled Lead Designer with knowledge of telecom domain and proficiency in ServiceNow specially CSM module. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Designer, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings.

The mission of Lead Desginer is to:

- Requirement Elicitation and Analysis:

o Collaborate with Customers & internal stakeholders to gather and analyze business requirements

o Elicit, document, and analyze business requirements, processes, and workflows.

o Translate business requirements into clear and concise functional specifications for technical teams.

- ServiceNow Configuration and Customization:

o Utilize your knowledge in ServiceNow specially focusing on CSM module to suggest configuration and customizati...