ServiceNow Implementation Specialist

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that optimise productivity and satisfaction for both customers and employees.

Your role

Technical Development – Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications – Customer Service Management (CSM), ...