ServiceNow Manager

Abbott
Full-time Taguig City, Philippines other-general
Posted:
June 06, 2026
Location:
Taguig City, Philippines, Philippines

Job Description

**MAIN PURPOSE OF THE ROLE**

The **ServiceNow Manager** role serves as a strategic liaison between the IT ServiceNow platform and multiple business units. This role is accountable for evaluating, influencing, and governing IT processes and ServiceNow platform capabilities to enable consistent, predictable, and high‑quality service delivery.

This individual leads the definition, design, and continuous improvement of IT service management processes, ensuring that ServiceNow configurations, foundational data, integrations, and performance metrics align with organizational strategy, service maturity roadmaps, and global information management objectives.

A strong focus on End User Experience is essential, driving IT interactions toward a customer‑centric, next‑generation digital experience through optimized workflows, automation, self‑service, and analytics.

**MAIN RESPONSIBILITIES**

**ServiceNow & Process Leadership**

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Job Overview

Job Type: Full-time
Location: Taguig City, Philippines
Posted: June 06, 2026
Deadline: June 11, 2026