ServiceNow Platform Support Specialist

Role Overview
We are seeking a skilled ServiceNow Platform Support Specialist to support implementation, enhancement, and operational activities across ITSM and CMDB modules within a self-hosted ServiceNow environment hosted on AWS.
The role will focus on platform configuration, release management, workflow enhancements, CMDB alignment, service portal support, and day-to-day operational support across multiple environments. The ideal candidate should have strong hands-on experience in ServiceNow ITSM modules, Flow Designer, catalog management, and platform governance within enterprise environments.
Key Responsibilities
Support implementation, configuration, enhancement, and operational activities for ServiceNow ITSM and CMDB modules.
Manage release and deployment activities including update set promotion across Dev, SIT, QA, and Production environments.
Handle deployment conflict resolution and ensure governance processes are followed for all releases.
Configure an...